This is a fantastic opportunity for someone to join one of the UK's leading pensions/financial services organisations. You will support the claims department with all duties, however you must come from a claims background.

Working hours are Monday to Friday 9am - 5pm, with flexibility. You will be office based for training in Glasgow city centre for 3 months, then have the flexibility to work hybrid. This is a permanent opportunity offering a salary of £27,000.

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

Duties and Responsibilities will include:

• Manage the data processing of maturities, surrenders, and death claims across all business portfolios, including Partnership claims
• Ensure timely completion of claims within agreed service level agreements (SLA).
• Maintain effective communication with customers throughout the claims process.
• Demonstrate empathy and understanding, particularly during the death claim process, to support customers.
• Consistently deliver the highest level of customer service.
• Maintain accuracy in updating relevant computer systems and Excel spreadsheets.
• Adhere to and keep procedures up to date, ensuring compliance at all times.
• Possess a strong understanding of products, including the ability to read and interpret product specifications and terms and conditions.

To be considered you must have:

• Excellent attention to detail
• You MUST have claims experience
• First class communication skills
• Ability to manage your own workload
• The ability to work on own initiative

If you are available for work immediately, please apply now or contact Alice at Alice.Barr@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.