Job: Customer Contact Centre Advisor

Salary: Up to £23,000

Location: Skipton

Join Our Award-Winning Contact Centre Team!
Are you ready to be part of a team that values your development and career progression? We're looking for passionate individuals to join our award-winning contact centre.

What's In It For You?

* Hybrid & Flexible Working: We support work/life balance.
* Annual Bonus: Discretionary scheme.
* Generous Annual Leave: 25 days + bank holidays, increasing with service.
* Holiday Trading Scheme: Buy/sell additional leave days.
* Pension Contribution: Matching up to 10% per annum.
* Colleague Mortgage: Conditions apply.
* Car Scheme: Salary sacrifice for hybrid & electric cars.
* Training & Development: Commitment to your growth.
* Private Medical Insurance: For all colleagues.
* Volunteering Days: 3 paid days per annum.
* Inclusive Networks: Join our Carers and Pride Alliance groups.
* Health & Well-being Support: Including cycle to work initiative and discounted gym membership.
Training and Onboarding You'll receive 3 weeks of initial training and a 4-week transition period with our Support Specialists to ensure you have the tools needed to service our customers.

What Will You Be Doing?

* Answering customer queries and completing transactions.
* Discussing financial products and understanding customer needs.
* Recommending products and services where appropriate.
* Supporting commercial targets with our Financial Advice Team.
* Handling complaints and offering resolutions.
* Identifying and supporting customer vulnerabilities.
* Challenging processes to enhance the customer journey.
What Do We Need From You?
* Significant customer service experience.
* Ability to tailor service to customer needs.
* Strong communication skills, especially active listening.
* Resilience during busy service periods.
* Experience in meaningful customer conversations.
* Working towards policies, procedures, and targets.
* Enthusiasm for developing new skills.
* Genuine curiosity to help and support customers.

If you're adaptable, curious, and empathetic, and want to be part of a vibrant and collaborative working space, apply now! 🚀

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.