Job Title: Customer Service Manager

Location: Armley, UK

Salary: £28,000 - £31,000 per annum

Industry: Renewable Energy

About Us: We are a leading company in the renewable energy industry, committed to providing sustainable energy solutions. Our mission is to drive the transition to a greener future by delivering innovative and efficient renewable energy products and services.

Job Description: We are seeking a dedicated and experienced Customer Service Manager to join our team in Armley. The successful candidate will be responsible for overseeing our customer service operations, ensuring that our clients receive exceptional service and support.

Key Responsibilities:

• Manage and lead the customer service team to achieve high performance and customer satisfaction.
• Develop and implement customer service policies and procedures.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Monitor and analyse customer service metrics to identify areas for improvement.
• Collaborate with other departments to ensure a seamless customer experience.
• Train and mentor customer service staff to enhance their skills and knowledge.

Qualifications:

• Proven experience in a customer service management role, preferably in the renewable energy industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with tact and professionalism.
• Proficiency in customer service software and tools.
• A passion for renewable energy and sustainability.

Benefits:

• Competitive salary within the range of £28,000 - £31,000 per annum.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a positive impact on the environment.

How to Apply: If you are passionate about customer service and the renewable energy industry, we would love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.