Position Available: German-Speaking Customer Support Specialist
Location: Edinburgh
Salary: £25,000 annually
Type: Full-Time, Permanent
Are you an experienced Customer Service professional looking for a fresh challenge? Do you excel in dynamic, fast-paced environments? Are you fluent in German?
Our esteemed client, a global industry leader, is on the lookout for a Customer Support Specialist to join their vibrant team. The successful candidate will oversee the entire customer journey, ensuring seamless and efficient service.
Key Duties:
* Oversee and manage existing customer accounts
* Handle a high volume of incoming calls
* Foster and maintain strong relationships with carriers and customers
* Deliver outstanding customer service to clients and carriers
* Resolve issues for both customers and carriers
* Provide quotes, arrange bookings, and process payments
* Exhibit excellent multitasking abilities and proficiency with computer software
* Represent the company professionally and act as a role model for colleagues
Requirements:
* Exceptional written and verbal communication skills
* Adaptability to a dynamic work environment
* Precision and commitment to high-quality work
* Reliability and dependability
* Strong problem-solving capabilities
* Effective teamwork and openness to diverse perspectives
* Respect for cultural diversity
* Strong decision-making skills
Ready to take the next step in your career? Apply now and become part of a team that values excellence and innovation!

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