Residence Manager
Location: North London
Employment Type: Full time
Salary: up to £50,000 + benefits package

A dynamic and innovative residential organisation dedicated to delivering exceptional experiences for their resident is looking for a Residence Manager to join their iconic site in North London.


The Role:
As a Residence Manager, you will lead the on-site team and ensure a world-class resident experience by managing concierge, security, and amenity services. You will be the key point of contact for residents, team members, and clients, striving to enhance the community's engagement and satisfaction at every step of the resident journey.

Responsibilities
Resident Experience & Team Leadership:
* Lead concierge, security, and amenities teams to deliver exceptional service.
* Foster community engagement through events and initiatives.
* Manage recruitment, training, and performance of team members.

Operational Excellence:
* Oversee day-to-day operations of the site, including inspections and vendor management.
* Supporting the site on Mobilisation processes, liaising with different stake-holders to make sure all the operations run smoothly
* Monitor compliance with health & safety, risk management, and service level agreements.
* Ensure timely resolution of resident concerns and emergency situations.
* Maintain detailed and accurate meeting minutes.
* Support the project tracker by monitoring progress and managing follow-ups.

Asset & Contract Management:
* Support asset management routines, including tendering contracts and ensuring value for money.
* Maintain compliance records and risk assessments through meticulous documentation.

Financial Oversight:
* Assist in drafting and monitoring service charge budgets.
* Ensure accurate payroll processing, including overtime and leave tracking.

Who You Are:
You are a dynamic, a detail-oriented leader who is passionate about delivering exceptional service and fostering a vibrant community.
You are proactive, empathetic, and have a proven ability to manage teams, operations, and budgets effectively.

Skills & Experience:
* Experience managing large residential developments or customer-focused environments.
* TPI or ARLA accreditation would be preferred
* Strong leadership, communication, and organisational skills.
* Knowledge of health & safety regulations and risk management.
* Financial management experience, including budgeting and reporting.
* Demonstrated experience in project management or project assistance is essential.
* Extensive knowledge and experience in leasehold property management.

What is offered:
* A supportive, innovative work environment with opportunities for growth.
* A competitive salary up to £ 50,000 depending on experience and benefits package.
* The chance to make a meaningful impact on residents lives and experiences

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.